Implementation Of Oracle E-Business Suite Special Edition

Key feature of our support services is the use of an Onsite-Offsite-Offshore delivery model, which provides for high quality, low cost support. The model comprises of understanding and documenting of the client's processes and systems onsite and establishing of teams, processes and infrastructure at offsite and offshore centers. Our services include:
  • Fix on Fault
  • Enhancements (Major / Minor)
  • Product sustenance and support: Code maintenance, bug fixes, Patch releases
  • 24*7 support
  • Maintenance - Database maintenance, NT/UNIX system administration, Enterprise Applications administration
  • Functional mentoring: Help Desk
  • Post implementation assessment

With the teams in place, and the procedures & processes well defined, the Offshore Development Center (ODC) in its steady state makes deliveries at regular intervals as per the project schedules and pre defined Service Level Agreements (SLAs). Regular customer feedback is sought throughout to identify areas of improvement. This enables the continuous improvements and increased efficiencies.

To learn more, please contact us.